Why when I drop an asset into Max’s viewport, nothing happens?
Running your 3ds Max as administrator won’t allow any drag & drop from outside, including Explorer. When merging an asset from Connecter into a 3ds Max scene, the integration context menu won’t appear, and nothing will happen. If you use 3ds Max 2018 and the drag & drop randomly stops working, refer to the Known Issues section for more details.
Why does merging an asset from Connecter sometimes take so long?
This issue is most often related to the automatic discovery of missing external assets. If the asset you’re merging has many external files, it may take a lot to check their status and resolve any missing external files issues. Try turning off the “Auto-find missing external files when merging assets(s)” feature first and compare if the same asset now merges faster.
If yes, turn on the “auto-find external files” feature but double check if the search locations you’ve added in the “Auto-Find External Files Settings” are not causing the delay. This may be the case when you add huge folder trees containing many files, or many search locations when the “Search in favorite folders” option is in use.