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3ds Max Integration Troubleshooting

Plamen
Plamen
  • Updated

If you are experiencing issues with Connecter’s 3ds Max Integration, here’s how to identify the cause. 

Check If the 3ds Max Integration Is Installed

Here are the steps you need to follow to check if the integration is installed and initialized:

  1. Open 3ds Max and check if you can see the Connecter menu on the top menu bar.

  1. Press F11 to open the Scripting Listener and check if the Connecter Integration is initialized successfully.

Check the Drag-and-Drop Functionality

If you are experiencing issues with the drag -and-drop functionality of .max assets from Connecter to 3ds Max follow these steps:

  1. Check if the Connecter Integration is installed and initialized successfully. To do this follow this guide.
  2. Go to 3ds Max and press F11 to open the Scripting Listener.
  3. Go to Connecter and check if the Expert Mode is turned off.

  1. Open Connecter and select a single .max asset.
  2. Drag and drop the asset to the 3ds Max viewport and select “Merge and Place.”

  1. Check the Scripting Listener if the MergeAction is executing.

  1. If there are ignored objects (as specified by the Merge and Place Settings), you’ll see a message in the Script Listener showing the ignored objects.

  1. If there are ignored objects, check your Merge and Place Settings from Connecter > Connecter Preferences > Merge and Place Settings. If you have hidden objects in your .max scene, uncheck the Auto-ignore (skip) hidden objects.


 

If you are still experiencing issues after performing the checks, you might be having permission issues for the drag-and-drop functionality between Connecter and 3ds Max. To check if this is the case, follow these steps:

  1. Drag and drop a .max asset from Connecter to your Desktop or a folder in Windows Explorer. You should see a .ds file with a random name.

  1. Drag and drop this .ds file from your Desktop or the folder in Windows Explorer to the 3ds Max viewport and check if the Connecter menu will be shown. You can delete the .ds file when you finish with the test.

3. If you see the Connecter menu when you drag and drop the .ds file from your Desktop or Windows Explorer, try running Connecter and 3ds Max “As Administrator” and check if the drag-and-drop is working.

Troubleshooting Slow Merge Operations

NOTE: The following functionality is only available with Connecter 8 and 3ds Max integration 3.9.0 or newer.

When performing a merge operation a dialog will be shown that will show you the time it takes for each operation the Connecter integration is performing. This dialog will close when the merge operation finishes.

To allow us to debug issues with slow merges do the following:

  1. Select the “Enable performance diagnostics” options from the Global settings in the Connecter preferences. More information on the global settings and how to open them can be found here.
  2. Do a merge of an asset that you are having issues with.
  3. Take a screenshot of the dialog. With the “Enable performance diagnostics” option enabled the dialog that shows the time each operation takes will not close automatically.
  4. Close the dialog manually. If you click anywhere outside of 3ds Max the dialog might get minimized. Look at the 3ds Max icon on your task bar and click on it to see if the dialog will be shown:

5. Disable the “Enable performance diagnostics” option after the test to make sure that the dialogs close automatically for future merges.