Connecter Suite is a service that requires a subscription. The plans are for individuals and teams up to 50 users, with custom options available for larger teams.
Connecter Suite subscription starts with a free 60-day mandatory trial for all plans, which don't require a credit card. The trial can only be started once, and users won’t be charged automatically when it ends. Users will receive an email reminder towards the end of the trial, and they can choose to continue with a paid subscription plan or cancel their subscription.
Subscription plans are paid monthly or yearly and charged at the beginning of each new monthly or yearly cycle, respectively. Subscriptions can be canceled by changing the auto-renew option to "disabled". Users can manage their subscriptions and access their invoices through their Design Connected ID account.
Upgrading or downgrading subscription plans is possible, with the monthly fee prorated based on the actual number of days remaining until the next scheduled monthly payment date. Currency conversion to Euro is available for users who don't use Euro as their currency.
When a subscription expires, users will lose access to their Workspaces, and their shared Workspace and user data will be kept for six months in case they decide to use the service again. Migration from Connecter Suite Workspaces to Personal Workspaces isn’t possible.
Connecter Suite offers several subscription plans depending on the number of users needed:
- For one named member – Solo: €48 per year (€4 for one person /month, €48 billed annually).
- For two named members – Duo: €96 per year (€8 for two people /month, €96 billed annually).
- For up to 50 concurrent users: €16 per license /month (minimum 3 licenses, €48 billed monthly).
- For teams of more than 50 concurrent users, please contact sales for a custom offer.
NOTE: You can learn more about the difference between named and concurrent users here.
All plans come with phone support (Monday-Friday), email support (six-hour response, Monday – Saturday), video conference support (by appointment), direct access to support engineers, order custom features and updates, personal training sessions, and early access to new features.